Smart meters have come with a lot of promise, but are utilities and customers seeing the benefits yet?
These meters are considered a part of the wider smart grid trend. Network-connected smart meters are able to price electricity in real time, telling customers the best time to run their appliances and reducing the strain on the grid by lowering peak demand use.
But it's just not happening yet. Customers have proven unwilling to change their routines to adapt to dynamic pricing. Energy retailers should note that even in areas with sizable smart grid investments, customer habits, and thus, demand patterns, are slow to change.
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