POWWR’s Sales360 New Connections Doubles Sales for E.ON Next

“By eliminating time-consuming manual process, our TPI New connection sales have more than doubled per month.” Darren Green, Head of Indirect Sales, E.ON Next

Introduction

E.ON Next provides smart, sustainable, and personalised solutions for customers throughout the UK and has been a driving force behind the UK’s renewable revolution for more than 30 years.

The power to succeed

Part of the E.ON Group, E.ON Next is striving for a better tomorrow. Its core focus is to provide decentralised, green, and interconnected solutions that address the needs of both its customers and those of the environment. E.ON Next aims to lead the global shift towards modern technology by working with its customers to be more sustainable at home, helping companies to reduce their carbon footprint and across communities to build smart and sustainable cities .

The challenge

E.ON Next offers numerous benefits for new connections, including competitive tariffs, various contract lengths, and 100% renewable energy for its business customers. E.ON Next guarantees a personalised service with a dedicated agent from initial enquiry through to the first bill. Yet, new meter connections are a complex area of the business for any energy supplier. E.ON Next is no exception and invests heavily in training its teams so it can provide timely responses to the third party intermediaries (TPIs) it works with. However, much of this communication has historically been done via emails and inefficient spreadsheets.

“Previously, setting up new energy connections involved a lot of paperwork, emails, and back-and-forth communication between the TPI and us. This was slow and inefficient, putting us at a disadvantage compared to our competitors,” explained Darren Green, Head of Indirect Sales, E.ON Next. “We, therefore, wanted to automate our processes to support our TPIs to be more self-sufficient, time efficient and responsive to their customers and their needs.”

E.ON wanted a solution that would not only provide TPIs instant quotes through a portal, but provide instant credit checks, and be able to track sales from registration to installation. “We wanted to speed up the entire process for TPIs, and provide them with transparency and visibility throughout,” said Green. “This would not only ease the pressure on them and us, but in turn delight their customers.”

The solution

E.ON Next turned to POWWR Sales360 New Connections, which has been specifically designed to streamline new meter installations by eradicating the traditional highly manual and slow process.
POWWR Sales360’s New Connections redefines how energy suppliers and brokers can manage the process of new meter installations. It transforms a previously manual and error-prone system into a seamless, automated journey. With New Connections, contracts are automatically generated based on predefined templates and business rules, the credit check process is automated to allow for faster approvals, and all communication is centralised within the POWWR Sales360 platform. This helps companies such as E.ON Next not only significantly speed up the process of new meter installations, but ensures the process becomes more transparent and efficient.
“We could see that POWWR Sales360’s New Connections would provide a much more streamlined and efficient process for both our TPIs and our agents,” commented Green. “We liked that it could reduce inconsistencies and human errors, lead to swifter switch-on of new connections, and mean we could continue to scale the business.”

New energy connections involve a lot of data, including site details, energy requirements, and contract information. “Managing this data manually can be challenging and increase the risk of errors. POWWR Sales360 New Connections provides a secure and organised way to store and submit all relevant data, without compromising accuracy or compliance,” commented David Sheldrake, SVP Sales360, POWWR.

Implementing POWWR Sales360’s New Connections has been a seamless process for E.ON Next. “Collaborating with the team at POWWR has been a very simple and enjoyable experience. Nothing has been too much trouble, and the portal is already giving us so much in terms of efficiency within our operations,” added Darren

The result

The benefits to E.ON Next moving to POWWR Sales360 New Connections have been numerous. One of the most impressive, has been the surge in new connections it has provided. “By eliminating time-consuming manual process, POWWR Sales360 New Connections is able to generate instant quotes and reduce the processing time per connection once a sale has been agreed. It can even allow the TPI to send contracts directly to their customers electronically,” enthused Darren Green. “Because of this, our new connections sales via TPI’s have more than doubled per month.”

POWWR Sales360 New Connections has also provided a clear overview of each stage of the process to TPIs, ensuring transparency and enabling them to keep their clients informed of the process without unnecessary delays. This has led to an increase in TPI engagement and satisfaction.

After moving to POWWR Sales360 New Connections E.ON Next has been able to answer phone calls related to new connections within two minutes and respond to emails within 24 hours. By improving response times, E.ON Next has been able to stay competitive as TPIs naturally gravitate towards suppliers that respond quickly.

All of this has led to improved customer satisfaction, an important metric for any business. “While we interact primarily with the TPI initially, improved efficiency and accuracy in the connection process leads to a better service for the end customer. In fact, our CHI (customer happiness Index) for new connections since moving to POWWR Sales360 New Connections has seen 86% of customers delighted with the service we offered,” said Darren.

“POWWR Sales360 New Connections has been an enormous success for E.ON Next. It has increased efficiency, improved TPI engagement, enhanced transparency, and increased its market reach,” concluded POWWR, Sheldrake.