Who is E.ON Next?
Sustainable
E.ON Next, part of the global E.ON Group, provides smart, renewable energy solutions across the UK, helping customers at home, in business, and in communities reduce their carbon footprint.
Customer-Focused
With personalized service from inquiry to billing, E.ON Next supports every business customer through a dedicated agent — offering competitive tariffs, contract flexibility, and green energy.
Future-Driven
A long-standing advocate for clean energy, E.ON Next is driving the transition to modern, decentralized technology with the tools and infrastructure to build a greener future.
CHALLENGES
E.ON Next’s TPI Sales Process Was Too Manual and Too Slow
E.ON Next offered compelling benefits for new meter connections, but their process was bogged down by inefficiencies.

Excessive paperwork and email back-and-forth with TPIs

Slow communication and heavy administrative overhead

Frustrated TPIs unable to quickly assist their customers
SOLUTIONS
POWWR Sales360 New Connections Revolutionizes the Process
E.ON Next partnered with POWWR to implement Sales360 New Connections — a digital solution purpose-built to streamline and modernize the energy connection process:

Auto-generate contracts from set business rules

Instantly run credit checks for faster approvals

Centralize all communication in a single platform
E.ON Next and Their POWWR Partnership
Streamlined Operations & Faster Response
E.ON Next eliminated manual inefficiencies by automating quotes, credit checks, and contracts. With POWWR Sales360 New Connections, average call response times dropped to under 2 minutes and emails within 24 hours — making them a more attractive and responsive partner for TPIs.
Increased Sales & Market Reach
The automation and transparency of POWWR’s platform doubled new meter connection sales through TPIs. By centralizing communication and reducing human error, E.ON Next boosted engagement and streamlined the path from registration to installation.
Transparency & Customer Satisfaction
With complete visibility into each stage of the process, TPIs can better serve customers — leading to an 86% delight score in the Customer Happiness Index. The platform’s clarity and efficiency improve satisfaction for both partners and end users.
RESULTS
Accelerating Sales: Transforming E.ON Next’s New Connection Process
POWWR Sales360 New Connections has helped E.ON Next eliminate manual steps, generate instant quotes, and streamline contracts — more than doubling monthly new connection sales through TPIs.
“By removing inefficiencies, we’ve made the process faster and more transparent for TPIs and their customers,” said Darren Green, Head of Indirect Sales. “The result has been higher engagement and a smoother experience all around.”
With faster response times — calls answered within two minutes and emails within 24 hours — E.ON Next has become a more attractive partner to TPIs. The platform’s transparency has also improved client satisfaction, with 86% of customers reporting delight through the Customer Happiness Index.
“Sales360 has made a huge impact. We’re more efficient, TPIs are more engaged, and our customers are happier,” added Green.

