Role Overview 

At POWWR, we're transforming the way the energy industry operates. Supporting over 45 energy suppliers and more than 1,400 brokers, our technology helps create a more transparent, connected, and efficient energy marketplace.

As our business continues to grow, we're looking for an IT Administrator to join our collaborative and ambitious team based in Manchester. The role will be hybrid with travel to our Manchester office required. This is an exciting opportunity for someone who enjoys solving problems, supporting end users, and working with modern cloud technologies in a fast-paced SaaS environment.

Working closely with our IT Manager, you'll play a key role in ensuring our colleagues have the technology, systems, and support they need to succeed. From managing Microsoft 365, Entra ID, and Intune environments to supporting business-critical applications and delivering excellent user support, you'll be at the heart of our day-to-day IT operations.

What We're Looking For

We're looking for someone who is hands-on, proactive, and passionate about technology. Whether you're troubleshooting an issue, helping onboard a new employee, or improving internal processes, you'll have the opportunity to make a real impact while continuing to develop your skills and grow your career.

If you're looking for a role where no two days are the same, where you'll work with modern technologies, and where you'll be supported to learn and progress, we'd love to hear from you.

What You Will Be Doing

POWWR is looking for a mid-level IT Administrator to join our growing IT team. This is a strong opportunity for someone with hands-on experience across modern cloud infrastructure, end-user support, and business systems. You'll work closely with the IT Manager to deliver day-to-day support, administer Microsoft 365, Entra ID and Intune, and support business-critical systems such as CRM platforms, including HubSpot, in a live production environment.

Key Responsibilities

• Provide first-line and second-line technical support to end users, via phone, email, and ticketing system.

• Administer Microsoft Entra ID and Intune, including user account management, device enrolment, and basic policy configuration.

• Support onboarding and offboarding processes, including account creation, hardware provisioning, and access permissions.

• Troubleshoot hardware, software, and connectivity issues across desktops, laptops, and mobile devices.

• Log, track, and update support tickets accurately, ensuring clear documentation of issues and resolutions.

• Assist with maintaining and supporting internal business systems, including CRM systems, under guidance from the IT Manager.

• Escalate complex issues to the IT Manager or senior IT staff with clear, well-documented context.

• Contribute to internal documentation and knowledge base articles.

• Support wider IT projects as needed, including software rollouts and systems migrations.

Qualifications and Skills

• Experience: 4+ years of hands-on IT support, systems administration, endpoint administration, service desk, or similar IT operations experience.

• Education: Relevant degree, apprenticeship, certification, or equivalent practical experience in IT, computer science, systems administration, or a related field.

• Hands-on experience with Microsoft Entra ID and/or Intune, including user account management, device enrolment, and basic policy configuration.

• Working knowledge of Microsoft 365 apps, including Exchange Online, SharePoint, Teams, and OneDrive.

• Experience providing general IT and end-user support in a professional environment.

• Strong attention to detail, particularly when following processes, documenting issues, or configuring user/device settings.

• Good communication skills, with the ability to explain technical issues clearly to non-technical users.

• A methodical, patient approach to troubleshooting.

• Ability to work independently on routine support and administration tasks, while escalating complex issues appropriately
  

Desirable Skills

• Familiarity with HubSpot administration or support, including users, permissions, documentation, or basic troubleshooting, or prior exposure to a similar CRM system in any capacity, such as user, administrator, or support role.

• Familiarity with administrating business productivity tools such as Atlassian Jira/Confluence, Adobe products or other SaaS services.

• Any familiarity with an ERP system, particularly Microsoft Dynamics 365 Business Central.

• Relevant qualifications or certifications, such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, Microsoft 365 / Endpoint Administrator, or equivalent study.

• An interest in cloud infrastructure and a longer-term ambition to grow into a broader systems administration role.
  

What's In It For You?

• Competitive salary £37-45K

• 25 days holiday plus bank holidays

• Cashplan & 24/7 GP service

• Flexible working from home

• Death in Service cover

• Blended learning culture with personal development plans

• Annual company bonus scheme for high contribution

• Annual company conferences & team events

POWWR promotes an environment where everyone can bring their true authentic self to work and deliver their best work. We believe in equal opportunities and encourage applicants to apply to our open roles regardless of gender, marital status, race, nationality, ethnicity, religion, neurodiversity, sexual orientation and/or age.